Shipping & Returns Policy

Last Update: June 2026

This Shipping & Returns Policy applies to purchases of physical products made via the Mesa Yoga online store.

All orders are subject to availability and confirmation of payment.
Orders are usually processed within 1–3 business days. During peak periods or holidays, processing times may be longer; any significant delays will be communicated where possible.
Shipping times indicated at checkout are estimates only and are not guaranteed.
Mesa Yoga is not responsible for delays caused by carriers, customs or events beyond our reasonable control.

Shipping fees are displayed at checkout and are charged in addition to the product price.
Shipping fees are non‑refundable, except where a refund is required by applicable mandatory consumer‑protection law or where Mesa Yoga has made an error.
Complimentary shipping within Switzerland on orders over CHF 200.

We ship worldwide from Switzerland. For international orders, local duties, customs fees, and taxes may apply upon delivery.
These charges are the sole responsibility of the customer and are not included in our prices or shipping fees.
Mesa Yoga has no control over customs processes and cannot predict the amount of any additional charges.
If you refuse to pay customs charges and the shipment is returned to us, we may deduct any costs incurred (including original and return shipping, customs and handling fees) from your refund, where a refund is provided.

For customers with a delivery address in Switzerland, we offer a voluntary return right of 14 days from the date of delivery for eligible items.
To be eligible for a return, items must be unworn, unwashed, in original condition and with all original tags/packaging.
Return shipping costs are borne by the customer, unless the item is faulty or we have delivered the wrong product.
Certain items are excluded from returns for hygiene or other reasons (e.g. used mats, items in final sale, opened hygiene‑sensitive products, custom or personalised goods); such exclusions will be indicated on the product page where possible.

If you reside in the European Union or the United Kingdom, you may have a statutory right to withdraw from your purchase of physical goods within 14 days of delivery, without giving any reason.
To exercise this right, you must inform us within 14 days of receiving the goods by email and return the goods to us within a further 14 days.
You are responsible for the direct cost of returning the goods, unless we have agreed otherwise or mandatory law requires us to bear these costs.
We may reduce the refund to reflect any loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The statutory withdrawal right does not apply to certain types of goods, including but not limited to:
- custom or personalised products
- sealed items that are not suitable for return for health or hygiene reasons once unsealed.

For customers outside Switzerland, the EU and the UK (e.g. US customers), returns are possible only in accordance with this policy and any mandatory rights in your country of residence.
Unless otherwise required by local mandatory law, you bear the cost and risk of returning items.

Once we have received and inspected the returned goods, we will notify you by email whether your return has been approved.
Approved refunds will be processed within 14 business days using the same payment method used for the original transaction, unless we agree otherwise.
Bank‑processing times are outside our control and may vary.
We do not refund any currency‑conversion fees, customs charges or import duties paid by you.

This Shipping & Returns Policy is governed by Swiss substantive law.
Mandatory consumer‑protection rights in the customer’s country of residence remain unaffected where they apply and cannot be contractually excluded.